Customer Service Representative

Customer Service Representatives
Nairobi
March 29, 2025
Full Time
Urgent
Application ends: April 30, 2025
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Job Description

Nadi Home Services is assisting a client in hiring a Customer Service Representative for an electronics retail company. We are looking for a tech-savvy, customer-focused professional who is up-to-date with the latest technology trends. The ideal candidate should have strong communication skills, product knowledge, and a passion for helping customers find the right electronic solutions.

Key Responsibilities:

1. Customer Assistance & Sales Support

  • Assist customers with questions about electronic products, features, and pricing.
  • Recommend the latest gadgets, accessories, and smart devices based on customer needs.
  • Explain specifications, product comparisons, and new technology trends.
  • Process orders, payments, product exchanges, and returns efficiently.

2. Technical Support & Troubleshooting

  • Provide basic troubleshooting for smartphones, laptops, TVs, and other consumer electronics.
  • Guide customers in setting up new devices, connecting to WiFi, and software installations.
  • Stay informed on emerging technologies, smart home devices, and AI-driven products.

3. Handling Inquiries & Complaints

  • Address customer concerns professionally and patiently.
  • Resolve issues related to product defects, warranties, and after-sales support.
  • Follow up with customers to ensure satisfaction and build lasting relationships.

4. Inventory & Store Management

  • Keep track of stock levels and new product arrivals.
  • Maintain a clean, organized, and visually appealing store display.
  • Assist in restocking and updating product labels when necessary.

Requirements:

  • Previous experience in customer service, electronics sales, or a tech-related field is an advantage.
  • Must have knowledge of the latest smartphones, laptops, gaming consoles, and smart home devices.
  • Passion for technology and ability to explain tech products in simple terms.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office, POS systems, and online product catalogs.
  • Ability to stay updated with industry trends, product launches, and innovations.
  • Must be reliable, proactive, and eager to learn about new technologies.

Work Schedule & Expectations:

  • Monday to Saturday, with flexible shifts.
  • Must be punctual, reliable, and customer-oriented.
  • Expected to keep up with emerging tech trends and new product releases.