Effective Date:15th January 2025   


Welcome to Nadi Home Services!  

Your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information when you use our website or services. By accessing our platform, you agree to the terms of this Privacy Policy. 

1. Information We Collect 

We collect personal information when you interact with our services, including:   

Personal Details: Name, email, phone number, and address.   
Identity Verification: Government-issued ID, passport photo, or certificates (e.g., good conduct).   
Device Data: Geolocation, IP address, and browser type.   
Service Interactions: Account details, transaction history, and customer feedback.   
How We Collect Information:   

Directly from you via forms, account creation, or service usage.   
Indirectly through cookies, analytics tools, or public databases.   
  
2. How We Use Your Information 

Your data is used for:   

Account creation and management.   
Delivering and improving our services.   
Sending updates, responding to inquiries, and offering support.   
Complying with legal and regulatory requirements.   
Preventing fraud and abuse.   
  
Legal Basis:   

We process your data based on:   

Your consent.   
Legal obligations.   
Contractual requirements to deliver services.   
Legitimate business interests.   
 
3. Children’s Privacy   

Our services are not intended for users under 18 years old.   

 If you believe a minor has provided information, contact us at privacy@nadiservices.com For immediate action.   

4. Payment Processing  

Payments are securely handled by trusted third-party providers.   

Your payment information (e.g., credit card details) is collected and processed by these providers under their policies.   

We recommend reviewing their privacy policies for additional information.   

5. Data Sharing and Disclosure   

We share your information only when necessary:   

With trusted partners or affiliates to deliver services.   
To comply with legal requirements or protect against fraud.   
During business transitions (e.g., mergers or acquisitions).   

6. Data Security  

We implement industry-standard measures to protect your data, including:   

Secure servers and encrypted connections.   
Access control and regular system audits.   
Limitations:   

While we strive for maximum security, no system can guarantee 100% protection against unauthorized access.   

7. Data Retention   

We retain your information as long as necessary to:   

Fulfill service requirements.   
Comply with legal obligations.   
Resolve disputes and enforce agreements.   
After retention periods expire, your data will be deleted or anonymized.   
 
8. Data Deletion Requests 

You have the right to request deletion of your data:   

Email data@nadiservices.com With the subject “Data Deletion Request.”   
We will delete your account, transaction history, and identifiable information within the timeframe allowed by applicable laws.   

9. Managing Your Information   

You can:   

Update or correct your personal details.   
Opt-out of receiving non-essential communications.   
Contact us to delete specific information or your entire account.   

10. Push Notifications   

To enhance your experience, we may send push notifications:   

Notifications can be disabled via your device settings.   

11. Third-Party Links   

Our website may include links to external websites.   

We are not responsible for the privacy practices of these websites.   
Review their policies before sharing personal information.   
   
12. Changes to This Policy  

We may update this policy periodically:   

Significant changes will be communicated through email or platform notifications.   
Continued use of our services signifies your acceptance of any updates.   

13. Your Rights 

You have rights under applicable data protection laws, including:   

Accessing the data we hold about you.   
Correcting inaccuracies in your data.   
Requesting deletion or restricting processing of your data.   
Objecting to data processing in certain cases.   
  
14. Contact Us   

For questions or concerns, reach out to us:   

Email: privacy@nadiservices.com   
Data Deletion Requests: data@nadiservices.com   

We aim to address all queries promptly and ensure your rights are respected.